Thank you for shopping with us! The following page will do a good job explaining some vital information about shipping.

We are a Canadian based company and all of our merchandise is shipped from our facility in Prince George B.C.

We charge shipping and it's a good thing!   Charging you shipping allows us to focus on keeping our prices low.  Rather than inflating our costs to cover shipping we've been honest with you with the hope you understand our reasoning.   While shipping costs may remain the same, our costs, ie: steel prices have been fluctuating greatly during these unusual times.  You may notice our prices change as a result.   Our cost is down? So is yours. 

Delivery Time

Orders typically take 1-2 weeks to be processed in our facility. Once the package has been processed and sent out for shipping you will receive an email with the tracking number. Parcels typically take 3 to 7 days for delivery once shipped. Trust us, these pieces are worth the wait. 

We will not be held responsible for delays due to weather or other acts of God.

Shipping Cost

As you can imagine our shipping cost can change drastically from a 6 inch disk to a 4 foot address sign. However, we have tried our best to keep these costs as low as possible for you the customer. Our shipping charges are determined by the weight and size of your order and the cost of shipping to your location, therefore each product has a different shipping cost.   If you click on the shipping tab in the product description you will be able to see the exact shipping charges that will be applied at checkout for that product.  We have arranged discounted prices with our shipping partners that have given us some of the most affordable shipping prices on the market.

If you are located in Prince George we will contact you when the piece is complete and we will personally deliver it. No shipping charges will be applied.

International Shipping

Currently we only ship to Canada and USA, and hope to soon grow around the world. International business is a key area of growth for Steel Tiara, however shipping costs do not include custom fees, if required. If there are custom fees into the USA, you will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that Steel Tiara does not have any control over any duties that may be charged. Since these fees are not computed nor applied to orders by Steel Tiara, please contact your local customs office to find out more information if you are unsure of the charges.

Attempted Deliveries

Our shipping providers have a strict policy for deliveries. Signature may be required on orders because of the size and value of the pieces being shipped. As per the policies of the shipping company, delivery will be attempted up to 2 times before it is sent back to the shipping facility. In the event where the delivery is unsuccessful after 2 attempts, the shipping companies will  ship it back to Steel Tiara. If a package is returned to us, we will be charged for return shipping, this charge will be passed on to you and your credit card will be charged this amount.

Address Changes

Please send all address changes to us by email including order number, product description and new address. We will gladly make the required changes. If the order has already been processed or the package is on route it is to late and unfortunately we can not do anything.

Incorrect Address

If a package is returned to us due to an incorrect address provided by you, we will contact you immediately for a correction, and the package will be re-shipped at an additional ACTUAL shipping fee. It is your responsibility to provide us with a complete and correct address, including a buzzer number, if applicable. Please check your addresses carefully! (Including a daytime phone number where the recipient can be reached is highly recommended.)

Delivery Tracking

As long as you provide us with a valid email address, you will receive tracking updates when 1) your package has shipped and 2) your package is delivered. You will also be contacted if there is any issue with the delivery.

PO Box addresses and RR addresses

It is recommended not to use PO boxes and RR address for ease of delivery. Where required we use Canada Post for shipping to PO Box addresses and RR addresses within Canada.  Shipping to remote locations in Canada, may require more time and an increase in shipping costs, you will be contacted for approval if additional fees are necessary.  

Contact Us

If you have any further questions or concerns regarding these shipping terms, please contact us via Steeltiara@outlook.com.